• Digitally stores contact-details of clients and participants to mediation and/or training. This data is not available or visible to third-parties.

  • Never sends spam.

  • Deletes the contact details of participants to mediation from both digital and paper files when a case is deemed to be closed.

  • Endeavours—as far as is practical—to anonymise emails regarding participants to mediation, in order to reduce to likelihood of confidentiality lapses.

  • Endeavours to maintain these high standards of privacy and confidentiality, however it must be understood that in practice no system is perfect.

  • Is aware of, and seeks to adhere-to, the ‘Six data protection principles’ outlined in the Data Protection Act 2018 listed below—explaining our obligation to make sure the information is:

    • used fairly, lawfully and transparently
    • used for specified, explicit purposes
    • used in a way that is adequate, relevant and limited to only what is necessary
    • accurate and, where necessary, kept up to date
    • kept for no longer than is necessary
    • handled in a way that ensures appropriate security, including protection against unlawful or unauthorised processing, access, loss, destruction or damage

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